Privacy Policy

Who is responsible for the processing of your data?

We inform you that the personal data that you provide us, as well as those that derive later in the framework of our contractual relationship will be processed by Nayra Torres, S.L. C/. Mencey Ventor, 26 1D (hereinafter, "the company"), for the purposes described below.

Unless expressly indicated otherwise at the time of obtaining it, all personal data collected is required to be provided as they are essential elements for the management, maintenance and control of our contractual relationship. Failure to provide them will result in the impossibility of processing your request or providing the contracted service. Personal data will be collected exclusively for the purposes indicated in this Privacy Policy.

You confirm and guarantee the veracity and accuracy of the data provided, and that they conform to their current status. In this way, you agree to communicate any modification that may occur in them, in accordance with the procedure established in the Rights of the interested party section.

For what purpose do we process your data and on what basis can we process it?

Your data will be processed by the company for the following purposes:

1. Based on compliance with legal obligations:

Communicate information to public authorities, regulators or government bodies in those cases in which it is necessary to do so by law, local regulations or in compliance with regulatory obligations.

2. Based on the execution of the contract in which the interested party is a party

a. Manage the reservation that you make through any of the channels enabled for this purpose and process your registration request as a client of the company, as well as the subsequent commercial relationship with you.

b. Manage, maintain and control in an effective way the relationship derived from the contracting of the company's products or services.

c. Proceed to the collection of the corresponding amounts when the reservation is canceled outside the deadlines, if applicable, authorized for such purposes.

d. Manage the stay of the clients, as well as the provision of the services requested by them during it, which includes, among other issues, the preparation of the stay and the attention to requests related to it. For such purposes, we may request data such as the age of underage guests in order to condition the room with a cot, if necessary, or any health data of the guests that are necessary to manage their stay adequately. and prepare adequate food menus. Said purpose also includes billing and collection of services consumed.

3. Based on the legitimate interest of the company:

a. Carry out commercial and/or advertising actions or communications, by any means, including through electronic or equivalent communications, related to products or services similar to those contracted with the company.

b.  Carry out profiling based on the personal data available to the company in order to know the products and services that best suit your profile, so that you can maximize their performance and, thus, offer you the best offers on products and services that may be of interest to you.

c. Conduct satisfaction surveys related to the products and/or services contracted by you, in order to assess your satisfaction with it, in order to improve company processes and services. d. Manage, process and respond to possible complaints and claims filed by you.

d. Record your voice and/or your image and keep the telephone and/or video conversation, when we expressly indicate so. The legitimate interests of the company are to maintain the quality of the service and to use the recordings in case it is necessary to protect its legal position against any potential conflict.

4. Based on the explicit consent granted by you:

a.  If you authorize it, the company may offer you its own products and services other than those you had contracted by any means, including electronic means, as well as third-party products in which you may be interested, even after the termination of this relationship. contractual.

b.  If you authorize it, the company will communicate your personal data, as well as your commercial profile, to third-party companies so that they can send you commercial communications about their products and services by any means, including electronic means, even after the termination of this contractual relationship. These companies may belong to the following sectors: childhood and childcare activity sectors, food, training and education, publishing, finance and credit, insurance, home, bazaar, health and pharmaceutical products, leisure, mass consumption, automotive, personal care, IT, electronics, telecommunications, water, energy and transportation, tourism and travel, real estate, toys, textiles, NGOs, and products/services for animals and pets.

c. If you authorize it, the company may carry out a profile on your consumption habits through internal and external information, coming, for example, from sources accessible to the public (promotional census, lists of people belonging to professional groups or open social networks, among others), in order to offer me special offers on products or services tailored to my needs, as well as communicate your data to third parties even after the end of this contractual relationship.

i.  Public authorities, regulators or governmental or jurisdictional bodies in those cases in which it is necessary to do so by law, local regulations or in compliance with regulatory obligations. Apart from the previous data communications, the company has the collaboration of some third-party service providers who have access to your personal data and who process said data in the name and on behalf of the company as a result of a provision of services.

The company follows strict criteria for the selection of service providers in order to comply with its obligations in terms of data protection and undertakes to sign with them the corresponding data processing contract through which it will impose, among others, the following obligations: apply appropriate technical and organizational measures; treat personal data for the agreed purposes and only in accordance with the documented instructions of the company; and delete or return the data to the company once the provision of the services ends. Specifically, the company will contract the provision of services by third-party providers that carry out their activity, by way of example and not limitation, in the following sectors: logistics services, legal advice, supplier approval, professional service companies, related companies with maintenance, technology service provider companies, IT service provider companies, physical security companies, instant messaging service providers and call center service companies.

What data do we process and from what source are they obtained?

Regardless of the personal data you provide, the company may process personal data from common files, sectoral files and/or public bodies in accordance with the purposes and legitimizing bases described in the "Purposes of processing" section above.

In accordance with the foregoing, the company will process personal data provided by the aforementioned third parties corresponding to the following categories:

To which recipients will we communicate your data?

In the terms described in the Purposes of treatment section, the company may communicate your personal data to the following entities:

i.  Identification data.

ii.    Postal or electronic addresses.

No specially protected personal data is obtained from third parties.

How long will we keep your data?

Your personal data will be kept for the entire duration of the contractual relationship between you and the company.

Once the same has been completed, your personal data will be deleted at the moment in which all the necessary actions have been carried out to manage and terminate any obligation that may remain between the parties, carrying out in that period, all the necessary administrative procedures, except in those cases in which the sending of commercial communications is applicable.

Notwithstanding the foregoing, your data will be kept duly blocked, as long as responsibilities may arise from the execution of our contractual relationship, as well as for compliance with other legal obligations in charge of the company.

In this regard, the company guarantees that it will not process the data unless it is necessary for the formulation, exercise or defense of claims or when it is required to provide them to the Public Administration, Judges and Courts during the prescription period of their rights. or legal obligations.

What are your rights?

The consents given in the cases provided for in this act may be revoked by you at any time, at your simple request. We inform you that in accordance with current legislation, you have the right to exercise your rights of access, rectification, cancellation and opposition, as well as the right of deletion, limitation of treatment and the right to the portability of your data, proving your identity ( by means of a copy of ID or equivalent) at the following address: the company Nayra Torres Barriga Calle Mencey Ventor, 26, Santa Cruz de Tenerife, Spain, or at the following email info@alojatenerife.es.

Resultados de traducción

Resultados de traducción